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This website is operated by Maynooth Home Improvements, (‘Maynooth Home Improvements’, ‘we’, ‘our’ or ‘us’).
This notice applies to individuals who access, browse and use our website and Its aim is to give you information on how we collect and process your personal data through your use of the website or by placing an order with us. We collect personal data when you access our website, register with us, contact us, send us feedback and post product reviews, purchase products from us, request marketing updates and take part in promotions, surveys, and loyalty programs via our website.
This website isn’t intended for children and we don’t knowingly collect personal data relating to children.
The website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We don’t control these third party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notices of every website you visit. Please see our Cookies Policy for details of the cookies and similar technologies served by us and third parties and how to control these.
“Personal data” means information about an individual from which that person can be identified. It does not include data where an individual’s identity has been removed (anonymous data). Throughout this privacy notice we use the term “processing” to refer to all activities involving your personal data, including collecting, handling, storing, sharing, accessing, using, transferring, erasing and disposing of it.
The personal data we collect about you depends on how you use our website. For example, we collect different types of personal data depending on whether you submit a request for online to arrange a consultation or only browse the website. Typically, we collect and process the following kinds of personal data:
We also collect, use and share aggregated data such as statistical or demographic data for various purposes. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you (this is personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership; genetic data; biometric data for the purpose of uniquely identifying an individual or data concerning health or sexual orientation).
Where we need to collect personal data by law, or under our Terms and Conditions and you do not provide that personal data when requested, you may not be able to purchase products from us. We will let you know at the time of collecting personal data from you whether you must provide the personal data to use the website or any of our services, and whether the provision of personal data requested by us is optional.
We may receive your personal data through various means including:
We have set out below a description of the ways we typically process your personal data and the legal grounds we rely on to do so.
We may receive your personal data through various means including:
We have set out below a description of the ways we typically process your personal data and the legal grounds we rely on to do so.
Purpose / activity | Type of Data | Grounds for processing |
To arrange design consultations & any subsequent follow-on appointment. | · Identity and contact data | Necessary for our legitimate interests of providing you with a good purchase experience. |
To deliver your orders to you, to send you delivery updates by email or SMS, to contact you by email, telephone and/or SMS to arrange or rearrange delivery, to manage product returns in accordance with our Terms and Conditions and other policies and to provide customer service and support. | · Identity and Contact Data · Transaction Data | Necessary for the performance of a contract with you. Necessary for our legitimate interests of providing you a good purchase experience. |
Depending on your selected method of payment, to acknowledge payments from you, provide refunds and to keep a record of payments and transactions with us. | · Identity and Contact Data · Transaction Data | Necessary for the performance of a contract with you. Necessary to comply with a legal obligation. |
To respond to queries submitted through the website, telephone, social media or other means and to manage our relationship with you including: (i) notification of changes to our services, Terms and Conditions, Cookies Policy , Privacy Policy, Privacy Notice or other policies; (ii) customer feedback, product review and survey facilities; (iii) complaints and disputes; (iv) administering your marketing and communication preferences; (v) administering your data protection, privacy and other rights. | · Identity and Contact Data · Transaction Data · Technical Data · Usage Data · Marketing and Communications Data | Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary to comply with a legal obligation. Necessary for our legitimate interests for responding to queries, attracting new users and customers, running our business and to develop new business, keeping our records updated and to gauge consumer satisfaction with our services and/or the products they purchase. |
To administer and protect our business, products, services, networks, systems, the website and data and property hosted on or made available through the website including implementing and monitoring security measures, troubleshooting, data and usage analysis, testing, system maintenance, support, reporting and hosting of data. To anonymise personal data for statistical purposes. | · Identity and Contact Data · Transaction Data · Technical Data · Usage Data · Marketing and Communications Data | Necessary for the performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests for running our business, network security, to identify and/or prevent fraud, to collate statistical information to enhance our services and business, and in the context of a business reorganisation or group restructuring exercise. |
To use data analytics and similar technologies to monitor usage of the website, to measure the performance of ads placed by us, to measure the performance of the website and to optimise the website, to improve our services, marketing strategy and output, user interactions, relationships and experiences. We may also process information collected when you browse and use our website to set default options for you (such as language and currency). | · Technical Data · Usage Data | Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
If you post comments about Kitchen World, tag us or post photos to our social media pages we may process this information to highlight our products and branding or to respond to you. | · Identity and Contact Data | Necessary for our legitimate interests to develop our products and services and to gauge and react to consumer sentiment which helps us improve our products and services. |
Generally, we do not rely on consent as a legal grounds for processing your personal data although we will request your consent before (i) sending direct marketing communications to you by electronic means (e.g. via email); and (ii) before setting non-essential cookies or similar technologies on your device.
Marketing: We would like to send you information about our products, insights and offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and/or SMS. We will only ask whether you would like us to send you marketing messages when you subscribe to our mailing list on our website. You can unsubscribe at any time by using the ‘unsubscribe’ link in our marketing emails or the ‘STOP’ number in SMS. If you tell us you do not want to receive marketing messages it might take a few days for all our systems to be updated to reflect this. Please note that opting out of marketing messages will not stop service communications, such as order updates.
If you agree as part of our cookies framework, we will use certain technologies that allow us to see whether news updates and other communications we send to you have been viewed and read. As explained in section 6 above, we use this information for our legitimate interests to develop our products and services, direct market and grow our business.
Advertising: If you agree, we may use cookies and similar technologies that allow us to include ads for our products on other websites and apps, such as social media. The ads you see are based on information we hold about you or your previous use of our website (e.g. your search history and the content you read on our website) or on adverts you have previously clicked on. For more information on our use of advertising technologies and cookies, please see our Cookies Policy.
Except as set out in this privacy notice, we do not disclose to any third-party personal data that we collect from you or you provide to us. We may have to share personal data with the parties set out below for the purposes set out in the table in section 6.
We require all service providers who we disclose personal data which we collect under this privacy notice to respect the security of personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We use certain service providers who are based outside the EU, some of these locations may not have data protection laws equivalent to those in Ireland or the EU. However, if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved under relevant data protection laws. Please contact us if you would like further information about how we protect your transferred information.
It is important that the personal data we hold about you is accurate and current. Please keep us informed, using your user account settings page, if any of your personal data changes during your relationship with us. You can also contact us using the information provided in section 13 below to update your personal data.
We have appropriate security measures in place to prevent personal data from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to obligations of confidentiality. You recognise that no entity can keep data fully secure. If you have reason to believe that any of your personal data is no longer secure, please tell us immediately by contacting us using the information provided in section 13 below.
We will hold on to your personal data for as long as you continue to be a Kitchen World customer and for as long as we are required to keep it to ensure we meet our legal requirements. If you no longer wish us to hold your personal data you can contact us using the information in section 13 below and request that we erase your personal data. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our or our Terms and Conditions.
Under certain circumstances, by law you may have the right to:
In order to exercise one or more of your rights in respect of your personal data, please contact us in writing using the information provided in section 13 below. We will need you to provide us with information to identify you on our records; we will also need proof of your identity and address and the information to which your request relates.
You have the right to make a complaint at any time to the Data Protection Commission, the Irish supervisory authority for data protection issues (www.dataprotection.ie). However, we would appreciate the chance to deal with your concerns before you contact the supervisory authority and therefore ask you please contact us in the first instance.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us by email at info@maynoothkitchens.ie or write to Maynooth Home Improvements, Threadstown, Maynooth, Co Kildare.
We will change this privacy notice from time to time and any changes will be contained in a revised privacy notice posted on the website. This version of the privacy notice was last updated on 13.11.2022.
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